Account Services Manager – Louisville

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Technology Program Manager
Assignment: Account Services Manager
Location: Louisville, KY

Are you a fit?
Are you an analytical thinker and a proven leader? Would you enjoy using your technical skills to analyze and improve current processes and procedures?

Assignment Capsule
As a account services manager you will: plan, coordinate, monitor and implement complex IT service level agreements across operational divisions within Humana while providing superior project planning and management throughout. You will also lead special projects and assignments as necessary, demonstrating a comprehensive understanding of the relationship between business needs and technological solutions.

• Manage a consolidated management-level dashboard of relevant metrics, including infrastructure responiveness, number of open issues and defects, first pass rates and project status
  
• Coordinate a training curriculum for an audience of IT and business associates, educating them about process flow and system procedures
  
• Design and maintain a cross-team release and project status reporting mechanism that can be used by senior management to ensure that service level agreements are tracking according to schedule
  
• Document current processes and recommend areas and approaches for process improvement and re-engineering

• Serve as a central point of contact for all IT related communication within an assigned business area.

• Serve as a central point of IT service delivery coordination within an assigned business area.

• Acts Strategically: You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed.
  
• Leadership: You inspire extraordinary results by: engaging associates, valuing diversity and shaping culture to support a high performance environment.
  
• Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
  
• Innovate: You introduce new ideas and processes which improve performance and productivity.

• Bachelor's Degree in Computer Science, Information Technology or a related field
  
• IT management background, with demonstrated experience leading special projects and producing metrics, measurements and trend reports

• Master's Degree of Business Administration, Information Technology or a related field
  
• Six Sigma and/or PMP certification
  
• Demonstrated experience with process documentation and re-engineering
  
• Prior experience managing vendor or client relationships

• You will report to a Technology Director. This area is under the leadership of the SVP & Chief Operating Officer.