Innovation Consultant – Louisville

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Innovation Consultant
Assignment: Product Innovation
Location: Louisville, Kentucky

Are you a fit?
Are you interested in helping people meet their health goals? We are. The Innovation Center within Humana creates products, service and experiences which allow us to support consumer health by understanding our consumers, building relationships and engaging and retaining consumers.

We need individuals who are creative and can utilize that creativity to drive insights, learning & actions through innovation. If you are that person, please read on.

Assignment Summary
The Innovation Consultant has experience developing new products, programs or services and developing and leading process management efforts in a complex environment. This role is responsible for management of and compliance with the Innovation Center's quality management system which is designed to streamline the development of new products and services for consumers. The primary focus of this position will be managing and enhancing multiple incentive and reward initiatives across multiple business segments. This is accomplished using the following skills: understanding of the new product development process, having strong analytical skills with the ability to turn data into a succinct and effective message, understanding of loyalty and rewards programs, understanding of the health benefits industry, and having a passion for consumer engagement.

Responsibilities include but are not limited to:

• Serves as a new product development innovator
  
• Researches and develops concepts for new innovative products across the breadth of Humana's businesses
  
• Develops business plans for new business initiatives
  
• Develops prototypes for new products
  
• Works with sales, marketing, IT and operations areas to fully understand how the design of a new product would impact each constituent group
  
• Maintains project plans, issue logs, documents, etc. for assigned projects
  
• Facilitates meetings, follows up on outstanding issues, and resolve cross-project discrepancies
  
• Gives presentations/demos on newly developed projects and concepts
  
• Assists Project Analysts and Managers in the analysis of data as required
  
• Assists other Innovation Center team members in related projects as needed

• Ability to understand and explain complex processes
  
• Ability to understand internal Humana systems
  
• Excellent organizational skills
  
• Can manage multiple, time sensitive tasks with the appropriate level of sensitivity
  
• Effectively interacts with associates at all levels of the organization
  
• Functions at a high level with minimal supervision
  
• Excellent communication skills, both oral and written
  
• Adept at writing concept briefs and business plans
  
• Highly self-directed

• Bachelors Degree required
  
• Masters Degree preferred
  
• Microsoft Software skills: Excel, Word, Access, Project, PowerPoint, Visio
  
• Prior product development experience in a regulated insurance environment (health, property and casualty, disability, etc.)
  
• Prior experience with loyalty or reward programs