LearningFacilitatorLNU7XX – Louisville

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.





SUMMARY: Learning Facilitator - National Education
The successful candidate will deliver quality instructional services to new-hire and current Service Center associates to ensure associate competence and confidence in their functional roles and to support ever-changing processes and content for effective service to Humana clients.
The successful candidate will maintain functional proficiency in the content areas of instructional expertise; collaborate with policy development, performance, and curriculum consultants for effectiveness of those support areas; interface effectively with operations leaders and national education team members to constantly enhance and implement instructional initiatives

MINIMUM REQUIREMENTS: Learning Facilitator - National Education

• Ability to address instructional needs of adult learners in tradition and non-traditional settings
  
• Ability to effectively and creatively manage classroom dynamics to maintain an optimal learning environment
  
• Functional knowledge of MS Office applications
  
• Strong written and oral communication skills
  
• Excellent presentation, learning facilitation, and interpersonal skills
  
• Bachelor's degree - preferred - or equivalent experience
  
• Availability to travel up to 30% of time and to work a flexible work schedule which may include weekends and/or evenings - required
  
• Experience in a training role in business or academic setting and/or in coordinating workshops and seminars - required
  
• Experience in a claims and/or calls service environment - preferred
  
• Openness to embrace change and demonstrate flexibility
  
  ROLE PROFILE: Learning Facilitator - National Education
  Plans, coordinates, and conducts all aspects of operational training in an assigned functional area. Facilitates training up to 70% of time. Collaborates in building organizational capability to achieve business objectives and strategies by enhancing the organization's effectiveness and performance. Engages associates in the learning mode while serving as role model and providing leadership and coaching for performance. Interacts with internal operational partners to create and maintain positive relationships for assessing training effectiveness and recommending appropriate solutions to maximize associate development. Conducts evaluations to ensure effectiveness of programs and makes/recommends modifications as necessary and to provide learner feedback for performance success. May also support development of complex training programs in response to organizational needs.
  
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