LearningPolicy Consultant – Louisville

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.



External Role Posting:
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 7 million medical members located primarily in 15 states and Puerto Rico. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.






Policy Consultant
National USA
SUMMARY
Analyze and research current service operations policies, processes and procedures. Coordinate with Service Center operational areas, process organizations, project teams, systems departments, corporate departments, and market relations to create and validate comprehensive documentation. Recommend and participate in the education, communication and implementation of new policies, processes and procedures. Observe and regularly consult with frontline associates to meet their needs for the most useful format, method and content of documentation.

Key competencies include the ability to:

• Connect disparate pieces of information and data to create a full view of the situation
  
• See the need beyond the immediate request
  
• Create clarity around ambiguous situations
  
• Make decisions and move forward without all needed information
  
• Set clear timelines and process for work
  
• Renegotiate expectations and deliverables as appropriate
  
  MINIMUM REQUIREMENTS:
  
• Bachelor's degree with a preference for emphasis on English, Communications, Journalism, Liberal Arts preferred.
  
• 2 - 3 years experience in a technical writing environment.
  
• Excellent oral and written communication skills.
  
• Strong organizational and problem solving skills.
  
• Proven project management and PC skills, including Microsoft Office suite, MS Project, MS Visio, Adobe Acrobat, Lotus Notes.
  
  Apply Here