Technology Manager, Pharmacy Operations & Support – Louisville

Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Technology Manager, Pharmacy Operations & Support
Assignment:
Location:

Are you a fit?
Are you a self-starter and a proven leader? Would you enjoy using your technical knowledge to help empower your team to identify and resolve organizational issues?

Assignment Capsule
As the Pharmacy IT manager in this high-growth business segment you will: act as a liaison between multiple business and technology areas (Pharmacy, Center for Consumer Messaging and third-party vendors), assisting both internally and externally with the support and operations of technology solutions. You will also lead and guide others in providing integrated service to and for associates and partners, addressing barriers cross-functionally.

• Manage the operations and support of Pharmacy systems at all levels of complexity—including installation, customization, documentation, debugging and performance tuning—which will have enterprise-wide ramifications
  
• Oversee projects and processes designed to create and refine corporate best practices and standards
  
• Lead the effort to re-tool Humana for identifying management and associate provisioning, while maintaining current service level objectives
  
• Assist in the development and execution of departmental strategic plans and objectives

Key Competencies

• Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana's strategy and meet business requirements.
  
• Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
  
• Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
  
• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

Role Essentials

• Bachelor's Degree in Computer Science, Information Technology or a related field
  
• Directly applicable IT experience

Role Desirables

• Master's Degree in Business Administration or a related field
  
• Prior experience in the health solutions industry
• ITIL certification and implementation experience

Reporting Relationships

• You will have 2-3 direct reports, and you will report to a Technology Director. This area is under the leadership of the SVP & Chief Operating Officer.

Additional Information
The Pharmacy business is one of Humana's highest-growth and exciting areas. This is a great opportunity to apply your experience, energy and teambuilding skills to deliver vital member services and business benefits.

Apply Here